Privacy Policy

We collect various types of information, including:

• Personal Information: Name, email address, phone number, financial details, and other contact information provided during registration or transactions.
• Technical Information: IP address, browser type, device information, and operating system.
• Usage Data: Information about how you interact with our platform, including pages visited, time spent on the site, and transaction history.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data to enhance user experience and analyze site performance.

We use your information for the following purposes:

• Service Provision: To process transactions, provide customer support, and manage your account.
• Improvement and Personalization: To enhance our services, personalize user experience, and develop new features.
• Communication: To send updates, promotional materials, and information about our services.
• Compliance and Legal Obligations: To comply with legal requirements and protect our rights and interests.

We may share your information with:

• Service Providers: Third-party companies that help us provide and improve our services, such as payment processors, analytics providers, and customer support services.
• Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Krypsm, our users, or others.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, where your information may be transferred as part of the transaction.

We implement robust security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), you have the following rights regarding your personal data:

• Right to Access: Request a summary of the personal data we hold about you and the processing activities we carry out on it.
• Right to Correction and Completion: Request correction of inaccurate or misleading personal data, and completion of incomplete data.
• Right to Erasure: Request the deletion of personal data that is no longer necessary for the purpose it was collected, subject to the retention exception described below.
• Right to Grievance Redressal: Raise a grievance about how we process your personal data, and expect a response within the timelines described below.
• Right to Nominate: Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
• Withdraw Consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal, and without affecting our ability to continue processing where another lawful basis (such as a legal obligation) applies.
• To exercise any of these rights, write to our Grievance Officer using the contact details below. We aim to acknowledge and address requests within 90 days, in line with the DPDP Act.

As a Virtual Digital Asset Service Provider registered with the Financial Intelligence Unit-India (FIU-IND) and regulated under the Prevention of Money-Laundering Act, 2002 ("PMLA"), Krypsm is legally required to retain certain records for a minimum period regardless of an erasure request.

• Identity/KYC records: retained for a minimum of 5 years from the date the customer relationship ends.
• Transaction records: retained for a minimum of 5 years from the date of the transaction.
• Where an erasure request falls on data covered by this legal retention obligation, we will retain that specific data for the mandated period and erase or anonymize it once the obligation lapses, and will let you know which parts of your request could not be immediately actioned and why. Data that is not subject to a legal retention obligation (for example, marketing preferences) is erased or anonymized on request.

In accordance with the DPDP Act and the Information Technology Act, 2000, the following person is designated to address your questions, requests, and grievances regarding your personal data:

• Name: Archit Agrawal
• Designation: Chief Technology Officer (Grievance Officer / interim Data Protection Officer)
• Email: [email protected]
• Address: Krypsm Private Limited, 1st Floor, M Dange Caterers, In front of Neelam mess, LIT road, Ram Nagar, Nagpur, Maharashtra, 440010, India
• We aim to acknowledge grievances promptly and resolve them within 90 days of receipt, as required under the DPDP Rules, 2025.

We use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and improve user interaction with our site.
• Analyze Performance: Monitor and analyze website performance and usage patterns.
• Personalize Content and Ads: Deliver customized content and advertisements.
• You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our site.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or direct communication. Your continued use of our services constitutes acceptance of the updated policy.